Questions
- How do you guys keep your prices so low?
Most brands these days charge premium prices for socks that don’t deliver on quality—like $20 for a pair made with nylon or just 40% cotton.
At Sox Magic, we believe in offering you the best value, which is why our socks are made from pure cotton at unbeatable prices. Because of our exceptional quality and affordability, our most popular socks often sell out quickly. So if you see something thats still in stock, don’t hesitate— we recommend you give us a try!
- How do I get free shipping?
Free shipping is simple - any order over $75 will receive free shipping at checkout! We've got you covered. Our low prices are an effort to help all Aussie families have access to quality socks at the most affordable prices. You'll get both free shipping and low prices at the same time. How good is that?
- How do I contact you?
The best ways to contact us is via email info@soxmagic.com, text, Facebook or Instagram. We usually respond immediately! Our phone number is 0457312597 if you have any enquiries. Please message us and we'll do our best to get back to you.
- How long does it take to pack my order?
We're well known around the local Aussie community for our fast shipping. We fulfil most orders in just 1 hour. We're a local socks store in Queensland, so you can count on us for the best service, the best support and fast shipping.
- How long will it take to receive my order?
Typically, it takes 2-5 business days to receive your order. However you can expect your express delivery to arrive within 1-3 business days. We’re doing our best to deliver it promptly for you with our same day dispatch guarantee. If you're local and within proximity of Brisbane/Logan/GC you could even enjoy the luxury of same-day delivery!
- What if I'm unsure about the size or the best sock for me?
Feel free to call or send us a text message first at 0457312597. We'll make sure your online order is as accurate as possible.
- Why are some colours unavailable at checkout?
Due to our low prices and high quality of our socks most colours sell out very fast. Please select other colours that are still available.
- I have an issue with payment at checkout. What do I do?
Feel free to message us at 0457312597 and we'll be more than happy to help.
- Do you have a size chart?
Yes! Please refer to this page for our size chart.
- Let's say I need something urgently, either tomorrow or the next few days. Can I get them delivered ASAP?
Yes of course! If you are near Brisbane/GC, or near Melbourne/Sydney city area, express postage usually arrives the next day. If you're in a more rural area, express postage will usually take 2 business days. Please select our express postage option at checkout.
- Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.