Frequently Asked Questions
Australia's BEST Prices and Highest Quality Guaranteed. Once We Sell Out There's None Left.
If you have any questions, feel free to text Linda on 0423 438 696, Jono on 0457 312 597, or send us an email at info@soxmagic.com.
How do you keep your prices so low?
Most brands these days charge premium prices for socks that don't deliver on quality—for example, $20 for a pair made with nylon or only 40% cotton.
At Sox Magic, we believe in offering you the best value, which is why our socks are made from pure cotton at unbeatable prices. Because of our exceptional quality and affordability, our most popular socks often sell out quickly. So if you see something that's still in stock, don't hesitate—we recommend giving them a try!
How do I get free shipping?
Free shipping is simple—any order over $75 qualifies for free shipping at checkout!
Our low prices are part of our commitment to helping Aussie families enjoy quality socks at the most affordable prices. You'll get both free shipping and great value at the same time. How good is that?
How do I contact you?
The best way to contact us is by sending a text message to 0423 438 696 or 0457 312 597, or alternatively by emailing info@soxmagic.com.
Feel free to get in touch—we'll do our best to get back to you as soon as possible.
How long does it take to pack my order?
We're well known in the local Aussie community for our fast shipping. We pack and dispatch most orders within 1 business day.
As a local Queensland sock store, you can count on us for excellent service, reliable support, and fast shipping.
How long will it take to receive my order?
Standard delivery typically takes 2–5 business days.
If you choose Express Post, you can generally expect your order to arrive within 1–3 business days.
We're committed to getting your order to you as quickly as possible with our same-day dispatch guarantee. If you're located near Brisbane, Logan, or the Gold Coast, you may even be able to enjoy the convenience of same-day delivery!
What if I'm unsure about the size or the best sock for me?
You're welcome to call Linda or send a text message to 0423 438 696. We'll be happy to help you choose the right socks and make sure your order is as accurate as possible.
Why are some colours unavailable at checkout?
Because of our low prices and high-quality socks, some colours sell out very quickly.
Please select from the colours that are currently available.
I have an issue with payment at checkout. What do I do?
Simply send us a message on 0423 438 696 or 0457 312 597, and we'll be more than happy to help.
Do you have a size chart?
Yes! Please refer to our Size Chart page.
Let's say I need something urgently, either tomorrow or within the next few days. Can I get them delivered ASAP?
Absolutely!
If you're located near Brisbane, the Gold Coast, or the Melbourne or Sydney metropolitan areas, Express Post will often arrive the next business day. For more rural locations, Express Post usually takes around 2 business days.
Simply select our Express Post option at checkout.
Do you ship internationally?
Yes, we ship internationally.
Shipping costs vary depending on your location.
Return Policy
We offer returns for 30 days from the date your order is delivered/received. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of delivery.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
- You must provide a photo of your item(s) prior to shipping so we can assess the condition.
**Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.